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Refund/Cancellation Policy

Last updated 7/26/2018

Thank you for your purchase, we hope you are completely satisfied with your purchase. However, if you are not completely satisfied with your order for any reason, you may receive a full refund without having to return your items (cupcakes). This does not apply for gift cards or any other special items including pops.

However, your refund may include store credit or an exchange of item. Please see below for more information on our return policy.


All refunds must be announced within 2 days of purchase in order to receive a full refund. We also allow cancellation of orders placed within two days, we do not charge extra fees for cancelling an order online, through the phone or in store purchase.


Notify Fluellen Cupcakes through email or phone. We advice letting us know two days in advance, that way we can retrieve your transaction information on time. After receiving a refund through phone, please expect the refund to be processed within two or three days.


There are no fees associated with refund or cancellation


If you have any questions about our refund/cancellation policy, please contact us through email or phone (469) 248-0856

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